Frequently Asked Questions (FAQ)

1. How can I find a specific book?

Our store boasts an exceptionally user-friendly and efficient search system. You can effortlessly locate the book you seek by utilizing the prominent search bar conveniently positioned on our main page. Alternatively, you can engage with our knowledgeable and courteous consultants who are ever-ready to provide personalized assistance in finding the book that perfectly aligns with your interests and preferences.

2. Can I order a book if it is not in stock?

At present, we operate solely within the realm of offline transactions, thus we do not offer pre-order services. Should the book you desire not grace the shelves of our esteemed establishment, you have the option of leaving your contact information. With this foresight, we shall promptly notify you the moment the sought-after book becomes available for purchase.

3. What payment methods do you accept?

Our store accepts a variety of payment methods to accommodate the diverse preferences of our valued customers. We gladly accept cash, credit cards, and debit cards, ensuring seamless and convenient transactions. However, please note that we do not accept checks or electronic payment methods at this time.

4. Can I return a book if it doesn’t suit me?

Absolutely! We understand that sometimes a book may not resonate with you as anticipated. To facilitate a smooth and hassle-free return process, you have a generous timeframe of 14 days from the date of purchase. Kindly ensure that the book is in its pristine, original condition,未使用, and securely encased in its original packaging. For comprehensive details regarding our return policy, we kindly invite you to visit the dedicated Return Policy page on our website.

5. How do I pick up my order? 

As we operate solely as an offline establishment, all orders must be collected in person from our store. We wholeheartedly welcome you to visit us during our designated business hours to retrieve your purchase. Our friendly and efficient staff will be delighted to assist you in this process.

6. What are your working hours?

We are committed to serving our valued customers within the following operating hours:

Monday – Friday 08:00 AM to 6:00 PM

Saturday 08:00 AM to 4:00 PM

Sunday Closed

7. Do you host events in the store? 

Yes, indeed! We take immense pride in hosting a diverse array of captivating events within our store, providing a vibrant platform for book enthusiasts to engage, connect, and delve into the world of literature. Our events encompass stimulating book clubs, enriching author meet-ups, and thought-provoking literary lectures. To stay abreast of our upcoming events, we encourage you to follow us on our engaging social media platforms and visit our comprehensive website.

8. How can I become part of a book club or sign up for an event? 

Joining one of our engaging book clubs or signing up for an upcoming event is a delightful and effortless process. You can effortlessly accomplish this by visiting our store, where our friendly staff will be more than happy to assist you. Alternatively, you can reach us via telephone or send us an email, and we will promptly respond to your inquiry. Additionally, we regularly update our website and social media platforms with information about upcoming events, ensuring that you are always in the know.

9. Can I offer my book for sale in your store? 

At this juncture, we primarily focus on fostering fruitful collaborations with established authors and renowned publishers. Consequently, we do not currently accept books from individuals for sale in our store.

10. How can I contact you if I have additional questions?

We are always delighted to address any inquiries or concerns you may have. Kindly reach out to us via email at info@pay-to-book.com, where our dedicated customer support team will promptly respond to your message. Alternatively, you can visit our store during business hours, where our knowledgeable and friendly staff will be more than happy to assist you in person.